In the battle of Upserve versus Simphony, both systems bring unique strengths to the table. Upserve is particularly strong for Restaurants, bars, and cafes wanting comprehensive analytics, while Simphony excels at Global brands and multi-location operators. Whether you prioritize Offline mode for outages or $1/month entry pricing, this comparison covers everything you need to know.
Quick Comparison: Upserve vs Simphony
| Feature | Upserve | Simphony |
|---|---|---|
| Category | Restaurant | Restaurant |
| Starting Price | $89/month | $1/month per workstation |
| Rating | 4.3/5 | 4.2/5 |
| Target Business | Small Business | Small Business to Enterprise |
| Pricing Model | Subscription | Subscription |
| Free Trial | Yes | No |
| Free Version | No | No |
| Best For | Restaurants, bars, and cafes wanting comprehensive analytics | Global brands and multi-location operators |
Upserve Overview
Upserve, now Lightspeed Restaurant U-Series, is a restaurant POS offering offline mode, employee management, and real-time insights. Consolidates menu performance, staff productivity, and customer behavior data into one platform.
Upserve is offered by Lightspeed Commerce (founded 2009) based in Providence, Rhode Island, USA. The system focuses on Restaurants, Bars, Cafes, Bakeries.
Key Features:
- Order management
- Payment processing
- Inventory management
- Staff management
- Customer loyalty
- Analytics/reporting
Simphony Overview
Oracle Simphony is a cloud-based POS platform serving restaurants, hotels, and stadiums in 180 countries. Features 200+ integrations, offline mode, and scalable architecture from single locations to global chains.
Simphony is offered by Oracle (founded 2010) based in Austin, TX. The system focuses on Full Service, Quick Service, Hotels, Stadiums.
Key Features:
- Cloud POS
- Offline Mode
- 200+ Integrations
- Multi-language
- Online Ordering
- Kitchen Display
Feature Comparison
Upserve Features:
- Order management
- Payment processing
- Inventory management
- Staff management
- Customer loyalty
Simphony Features:
- Cloud POS
- Offline Mode
- 200+ Integrations
- Multi-language
- Online Ordering
When comparing features, Upserve stands out with Offline mode for outages, while Simphony differentiates itself with $1/month entry pricing. Your choice should depend on which features align better with your specific business requirements.
Pricing Comparison
| Pricing Aspect | Upserve | Simphony |
|---|---|---|
| Starting Price | $89/month | $1/month per workstation |
| Pricing Model | Subscription | Subscription |
| Price Range | Mid-range | Budget to Premium |
| Free Trial | Available | Not available |
| Free Version | No | No |
Both systems offer competitive pricing for their respective feature sets. Consider the total cost of ownership including hardware, processing fees, and add-on modules when making your decision.
Pros and Cons
Upserve
Pros:
- Easy setup
- 24-hour phone support
- Offline mode
- Real-time insights
- Employee success tracking
Cons:
- System crashes reported
- Learning curve for customization
- Customer service issues
Simphony
Pros:
- Affordable $1/month entry
- 180 country presence
- 200+ integrations
- Enterprise scalability
Cons:
- Complex for small operations
- Advanced features cost more
- Implementation required
Who Should Choose Upserve?
Upserve is ideal for Restaurants, bars, and cafes wanting comprehensive analytics. The system is particularly well-suited for Restaurants, Bars, Cafes, Bakeries.
However, Upserve may not be the best fit for Retail businesses, those needing simple basic POS.
Who Should Choose Simphony?
Simphony is ideal for Global brands and multi-location operators. The system is particularly well-suited for Full Service, Quick Service, Hotels, Stadiums.
However, Simphony may not be the best fit for Very small restaurants wanting simplicity.
Our Recommendation
Both Upserve and Simphony are solid POS solutions, but they excel in different areas. Choose Upserve if you’re Restaurants, bars, and cafes wanting comprehensive analytics. Choose Simphony if you’re Global brands and multi-location operators. Upserve has a higher user rating (4.3 vs 4.2). We recommend trying demos or free trials of both systems before making your final decision.