In the battle of Upserve versus BentoBox, both systems bring unique strengths to the table. Upserve is particularly strong for Restaurants, bars, and cafes wanting comprehensive analytics, while BentoBox excels at Restaurants needing professional web presence. Whether you prioritize Offline mode for outages or Restaurant-focused websites, this comparison covers everything you need to know.
Quick Comparison: Upserve vs BentoBox
| Feature | Upserve | BentoBox |
|---|---|---|
| Category | Restaurant | Software |
| Starting Price | $89/month | $99/month |
| Rating | 4.3/5 | 4.4/5 |
| Target Business | Small Business | Small Business to Mid-Market |
| Pricing Model | Subscription | Subscription |
| Free Trial | Yes | No |
| Free Version | No | No |
| Best For | Restaurants, bars, and cafes wanting comprehensive analytics | Restaurants needing professional web presence |
Upserve Overview
Upserve, now Lightspeed Restaurant U-Series, is a restaurant POS offering offline mode, employee management, and real-time insights. Consolidates menu performance, staff productivity, and customer behavior data into one platform.
Upserve is offered by Lightspeed Commerce (founded 2009) based in Providence, Rhode Island, USA. The system focuses on Restaurants, Bars, Cafes, Bakeries.
Key Features:
- Order management
- Payment processing
- Inventory management
- Staff management
- Customer loyalty
- Analytics/reporting
BentoBox Overview
BentoBox is a restaurant website and marketing platform acquired by Fiserv. Offers website design, online ordering, email marketing, and gift card solutions specifically for restaurants.
BentoBox is offered by BentoBox (Fiserv) (founded 2013) based in New York, NY. The system focuses on Restaurants, Hospitality.
Key Features:
- Website Builder
- Online Ordering
- Email Marketing
- Gift Cards
- SEO Tools
- Analytics
Feature Comparison
Upserve Features:
- Order management
- Payment processing
- Inventory management
- Staff management
- Customer loyalty
BentoBox Features:
- Website Builder
- Online Ordering
- Email Marketing
- Gift Cards
- SEO Tools
When comparing features, Upserve stands out with Offline mode for outages, while BentoBox differentiates itself with Restaurant-focused websites. Your choice should depend on which features align better with your specific business requirements.
Pricing Comparison
| Pricing Aspect | Upserve | BentoBox |
|---|---|---|
| Starting Price | $89/month | $99/month |
| Pricing Model | Subscription | Subscription |
| Price Range | Mid-range | Mid-range |
| Free Trial | Available | Not available |
| Free Version | No | No |
Both systems offer competitive pricing for their respective feature sets. Consider the total cost of ownership including hardware, processing fees, and add-on modules when making your decision.
Pros and Cons
Upserve
Pros:
- Easy setup
- 24-hour phone support
- Offline mode
- Real-time insights
- Employee success tracking
Cons:
- System crashes reported
- Learning curve for customization
- Customer service issues
BentoBox
Pros:
- Restaurant-focused design
- Beautiful templates
- Fiserv backing
- Marketing tools included
Cons:
- Not a full POS system
- Additional cost for add-ons
- Requires separate POS
Who Should Choose Upserve?
Upserve is ideal for Restaurants, bars, and cafes wanting comprehensive analytics. The system is particularly well-suited for Restaurants, Bars, Cafes, Bakeries.
However, Upserve may not be the best fit for Retail businesses, those needing simple basic POS.
Who Should Choose BentoBox?
BentoBox is ideal for Restaurants needing professional web presence. The system is particularly well-suited for Restaurants, Hospitality.
However, BentoBox may not be the best fit for Those needing full POS functionality.
Our Recommendation
Both Upserve and BentoBox are solid POS solutions, but they excel in different areas. Choose Upserve if you’re Restaurants, bars, and cafes wanting comprehensive analytics. Choose BentoBox if you’re Restaurants needing professional web presence. BentoBox has a higher user rating (4.4 vs 4.3). We recommend trying demos or free trials of both systems before making your final decision.